In rare cases, the Macro and Switch Profile ceases to function when the device loses its connection to Razer Synapse 2.0. Why are my Macro and Switch Profile functions not working after my mouse was replugged? Should the updater fail you may want to try the update again or even try it on another computer system. Now start enjoying your SWTOR mouse again. This process will take a minute or two, but will be faster than the mouse. Now click "next" and the update process will start. Then connect the dock to the computer while holding down the pairing button on the bottom of the dock. Hold the button down for 5 seconds then release it. (The updater will open, but do not click "next" just yet) Next open the folder and click on the file named "DeviceUpdater.exe" . This process will take a few minutes to complete.Īfter downloading the firmware provided above, select "open" or "save" the folder to a location where you can easily view and unzip the files. Now click "next" and the update process will start.
Wait 10 more seconds as your computer downloads some software. Hold the buttons down for 5 seconds then release them. Then connect the mouse to the computer while holding down the Left click, Right click and Scroll buttons at the same time. (The updater will open, but do not click "next" just yet) Next open the folder and click on the file named ""DeviceUpdater.exe"". Be sure to flash both the mouse and the dock.Īfter clicking the above link select "open" or "save" the folder to a location where you can easily view and unzip the files. To do this, open Synapse and select ""change user"" from the upper right drop down next to your email address.įollow the directions below to flash the latest firmware. These may appear on your desk top or within the task bar.īefore updating the Mouse and Dock please log of out Synapse. Plug a second mouse into your computer as during the firmware update the SWTOR mouse will be unresponsive.īe sure to select OK/Yes when the security prompts appear during the updating and downloading processes. This can even happen when Synapse 2.0 attempts to automatically update the product for you. This can sometimes happen when the updating process is unexpectedly interrupted or some unforeseen event happens during the updating process. "My SWTOR Mouse is ""Bricked"" (dead or stuck in boot loader) after updating the firmware. If the updates not able to run or Synapse not able to load, please uninstall Synapse and download the latest Synapse Framework from Razer support site. If you encounter this, please perform Synapse update through Settings > Check for Updates. Since updating to Windows 10 Razer Synapse does not detect my device and show the correct product configurator
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